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Customer comments

Date Product Score Customer Comment Supplier Response
27-May-2015 Cowdray Jet Black Luxury Hooded Bathrobe for Men & Women Service#Product## Service rating : Some advanced contacting regarding orders would be welcomed. Did not get feeling that I am ordering from professional company. When payment was made, there was no contact with information,I was only hoping that items will be shippep, and will reach me
Product : excellent product...
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Dear Customer Every CottonVale customer is emailed an order confirmation immediately on ordering and further progress emails during the embroidery and delivery process. The courier will send a text message detailing the hour of the day when the package will arrive and the van can be tracked online in real time. We are sorry you did not receive your email confirmation this could be due to spam filters on your email of an incorrect email address. Please email us at our sales email and we will be pleased to send you all of the information pertaining to your order. Thank you for your comments.

Martin CottonVale
30-Apr-2015 Amberley Charcoal Luxury towelling bathrobe Service#Product# Service rating : See comments below regarding Size Chart. All other aspects, quality, delivery, communications etc. were fine.
Product : Personally I feel that the sizing guide is wrong. I am 5'10 1/2" which the sizing chart indicates is size XL. That is what I purchased and was very disapp...
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29-Apr-2015 Chichester Classic cotton bathrobe for women Service##Product# Service rating : fine
Product : My only comment is the embroidery was very noticeable I though for what was paid for this it could have been much better.
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29-Apr-2015 Amberley Luxury towelling women's bathrobe Service##Product## Service rating : Very professional
Product : Luxurious
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28-Apr-2015 Amberley Luxury towelling women's bathrobe Service##Product## Service rating : I received absolutely excellent personal service in response to a telephone query; the robe arrived promptly, beautifully wrapped in a very classy gift box.
Product : This was a present for my mother who continues to marvel at its excellent quality and luxurious feel.
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31-Mar-2015 Deco Pique Waffle Bathrobe with Navy Piping and Personalised embroidery Service#Product# Took quite a while from ordering to it comin but v pleased with it & company called to confirm order before embrioding & v polite
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31-Mar-2015 Warm Winter Monogrammed Men's Personalised Pyjamas Service##Product## Service rating : Really appreciated the fast service, think the website could be more user friendly and wish you did women's bespoke pyjamas!
Product : Really pleased with the fast service and quality of the products - thank you
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19-Mar-2015 Chichester Hooded towelling bathrobe for women Service##Product## Service rating : Great service. Thank you.
Product : Great product. Thank you.
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18-Mar-2015 Personalised Cowdray Jet Black Hooded Bathrobe Service#Product# Service rating : Quick service even in December.
Product : The embroidery was not what I thought it would be, the back letters needed to be larger.
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18-Mar-2015 Chichester Classic Man's towelling bathrobe Service##Product## Service rating : The service was good & the goods came exactly when they said they would & it was good to be able to track the parcel. I would definitely recommend Cottonvale.
Product : The dressing gown was a present & the recipient was well pleased with it. The quality was really g...
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17-Mar-2015 Lewes Mulberry luxury hooded towelling bathrobe Service#Product## Service rating : Arrived well packed and as promised.
Product : Wife was very pleased. Thick, warm and seemingly well made.
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17-Mar-2015 Amberley Navy Luxury Cotton Towelling Bathrobe Service##Product## Service rating : Brilliant service, I called after order as I wasn't sure about sizing and found their customer services very helpful. Delivery was quick.
Product : Great quality and super comfortable. Bought as a present for my husband who is very happy with it.
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17-Mar-2015 Cowdray Polo White Hooded Luxury Bathrobe Service##Product## Prompt and good delivery service
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17-Mar-2015 Chichester Hooded towelling bathrobe for men Service##Product## Service rating : very quick and efficient service
Product : very good quality
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17-Mar-2015 Chichester Classic Man's towelling bathrobe Service#Product## Service rating : Ordered a personalised robe in the run up to Christmas. It arrived promptly, good quality embroidery and design as ordered. Can't fault the service.
Product : Lovely quality bathrobe. Good quality towelling and my husband loves it.
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17-Mar-2015 Luxury cotton towelling hooded childrens bathrobe Service##Product## Service rating : very pleased with the service
Product : Very good quality
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17-Mar-2015 Amberley Charcoal Luxury towelling bathrobe Service##Product## Service rating : Everything went smoothly
Product : Very comfortable, soft towelling. An excellent item
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17-Mar-2015 Lewes Charcoal Hooded Towelling Dressing Gown Service#Product# Service rating : It was nice to have the option before it was delivered to pick it up from a depot, Living in a flat means getting item delivered can be difficult, and getting the sorry we missed you card won't make it through.
Product : It was a very nice dressing gown, the sizes are very gener...
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26-Oct-2014 Chichester Classic cotton bathrobe for women Service##Product# Service rating : A s I lived local to the warehouse they were more than happy for me to pick it up aving postage
Product : I was a bit disappointed on the quality. I expected it to be a bit thicker and heavier. Also the sizing I thought was on the small size.
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Dear Customer. Thank you for your feedback. The Chichester is our 450gsm Turkish cotton towelling robe which many people who like a lighter robe prefer. For a thicker heavier weight robe we recommend our Amberley robe, which is our most popular robe. We offer XL size or XXL for those who want a larger size than ML. You are welcome to a full refund or exchange if the robe is unworn.

Martin CottonVale
24-Oct-2014 Amberley Navy Luxury Cotton Towelling Bathrobe Service##Product## Service rating : Provided just what we were looking for
Product : A superior product
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